Same problem here. Started about 6 months ago (no problem for many years) and I am now at the point where I'll have to look for a new carrier, even if they charge a little more. Any recommendations?
I am using an unlocked LG G5. Didn't purchase it from T-Mobile and customer support had the nerve to suggest that I buy a new phone from them. I wonder if they realize that a new phone costs close to 1K these days.
I just called T-Mobile to ask for a Signal Booster in the hopes that this will fix my problem. Because I was previously told that I couldn't get one because I am using a phone not purchased from T-Mobile, I expected very little. Turns out this latest representative was exceedingly helpful and sent a booster right away and even waved the shipping fee. Thank You T-Mobile! Now let's hope that the booster makes a difference.
Call customer support; they're very helpful.
I get only 1 or 2 bars when at home on the 6th floor; otherwise, I have no problems. The thing is, I spend a significant amount of time at home, so I have high hopes for the signal booster to fix my problem.
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