Replies posted by mattfong

7 Replies

7
79AGRookie
asked in Troubleshooting

KVD21 Routing

I also want this feature. The configurations are very limited on the gateway. Its a simple plug in to my existing router, but now other features are broken due to double NAT issue. Yep…T-mobile are playing tone deaf on this topic.

7
C
1 year ago
7
79AGRookie
asked in Troubleshooting

KVD21 Routing

That does not solve the double NAT issue

7
C
1 year ago
M
mattfongRookie
posted in Accounts & Services

T-mobile rep asked me to go to AT&T

The rep must have decided you already made up your mind and decided to help other customers in queue. Plus All those add ons like HBO Max doesn't cost AT&T anything since they own HBO. While Tmobile has to pay for Netflix. Also look for all the hidden fees when you switch to AT&T like the $45 upgrade fees and other line charges.   Thanks for the heads up. I called AT&T with the company promo code. They would waived all the upgrade / activation fee.

12
5
3 years ago
M
mattfongRookie
posted in Accounts & Services

T-mobile rep asked me to go to AT&T

There’s a bar in Alaska that has the slogan, “We cheat the other guy and pass the savings to you.”  AT&T’s practice for a long time has been to publish very high “rack rates” and then offer “special discounts” to everyone and his brother. Some of these discounts are really good, provided you qualify. OTOH, T-Mobile offers reasonable rates to everyone with a few discounts offered to select groups (e.g. 55+, Military, etc.) These discounts don’t tend to be as deep as those offered by AT&T but T-Mobile’s rates also start out lower. T-Mobile marches to their own drummer and are not in the practice of price matching every other offer from every other carrier. If you can get a better deal from AT&T or Verizon, go for it! I would. T-Mobile has all the business they can handle (and more) at this time. Their big issue is network congestion and the engineers can’t upgrade towers fast enough to keep up. Frankly, they don’t really need more customers right now.    Good to know. All th

12
5
3 years ago
M
mattfongRookie
posted in Accounts & Services

T-mobile rep asked me to go to AT&T

your company would need to be the one to try and negotiate a better deal..not you as one of their employees.     The AT&T ads is up in the employee discount website. So the deal is done.

12
5
3 years ago
M
mattfongRookie
posted in Accounts & Services

T-mobile rep asked me to go to AT&T

I worked retail for over 35 years and this would of never been done years ago but in today’s world unfortunately this is going to become more common place. Everything is tracked, we knew who were the best customers and who the problems customers were. Unfortunately, time is money and if the sales rep can sell they just have to cut bait. BTW AT&T needs to step up their game since they’re bleeding customers in phone, wireless and TV and are looking to spin off Direct TV.   How do the business defined best customer? If staying with T-mobile for 6 years and didn’t cause any issue cannot earn an average grade? Based on what you said, it sounds like the best customer is the one who consistently spend.

12
5
3 years ago
M
mattfongRookie
posted in Accounts & Services

T-mobile rep asked me to go to AT&T

I originally planned to help my uncle’s family to consolidate his home phone bill (AT&T), cell phone (Verizon) bill and tablet data bill (T-mobile), all with T-mobile. Plan changes now. My friend who is IT director for a company. When we had a casual conversation this afternoon, I also shared my bad T-mobile experience with him. I apologize for having a big mouth that share both good and bad experience with friends and family.

12
5
3 years ago
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