I don't have access to web account, and this is the problem I complainedabout. After finding the phone device and inserting SIM into it andchatting with T-Mobile I got 3 texts at once. But unfortunately it did nothelp to access my account on the web. Saturday was two days ago and Ididn't hear anything from T-Mobile. It looks like accessing HotSpot accountonline is very unique problem and I'm the 1st customer ever trying tofigure that out. Still hoping T-Mobile is the best.
Yeah, I finally got contacted by T-Mobile representative which said I'm okto go ahead and register new account, which I obviosly wasn't able to do(the error was showing that I entered invalid phone number). Reported theproblem in chat. Response- please give me time till Saturday (!!!) which isfive days from Tuesday.Thanks T-Mobile for unforgettable service
Well, it's Tuesday- the day I supposed to get a message from the T-Mobileassistant I was in chat with.But taking two days to delete broken account is the sign of awesomefunctionality on your side, guys.
I have prepaid 6GB for $25/month.I contacted T-Mobile person via FB- it took 2 hours to figure out the account now is locked. But when I chatted with that person- I finally received those 3 texts with the same activation code, which didn't help. The chat person said my account is locked for 48 hours and I'll have to return to check if it's working on Tuesday.I'm not sure if I can be satisfied with the way things work with HotSpot web account set up. Definitely plenty of room to grow.
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