Just checked my account (via a PC) and the option was finally there.
Not here either, still using a VPN. Very annoying, a known issue on their end, and boarding on false advertisement.
Having the same issue. Have One Plus on one of my lines and I cannot stream HD, just keeps buffering, and cannot find a 'Media Setting' to enable it on my profile.I can, however, bypass T-Mobiles packet shaping and watch a video in HD on my phone with the One Plus and the lines without One Plus by running a VPN. I don't tether often, but it is nice to have if I need it, but thinking of just running the VPN and dropping the extra $15/m for HD that doesn't work.
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