Replies posted by misterblack

2 Replies

J
justintyme2Speaker
posted in Troubleshooting

T-Mobile, Please read this! High Speed Gateway Problems!

same issue here. been on with customer service numerous times and they are inept.

11
G
19 days ago
S
StjonFirst activity
posted in Gateways and devices

Can't connect Google Mini to T-Mobile Home Internet

I am on the phone with them about this right now. I am using the Cycliner Router thingy.  The woman I am speaking with claims she is Level 3 Support (I have that number from a previous call).  However, she first wants to try and connect me to the 5Ghz band b/c she says by default the router is connected by default to the 2.4 Ghz band. But I am telling her I am set up with both by default - as I see in the GUI -- (i.e. this is how it came; I did no tweaking).  But this is odd b/c everything I have read on the internet says the reason we are having this issue with Wyze camera, Google Nest Mini speakers and Echo devices is b/c those devices need 2.4 Ghz (and not 5 Ghz).  I am getting the feeling that I am talking to someone who thinks she’s is Level 3 Support.  Btw she just got back on line. She says that those devices are not supported. But a new firmware upgrade is needed.  I am not on the list to get that upgrade she says. My software/firmware ends in 0168.  That means according to her

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7 months ago
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