So essentially, we are paying extra for a service we aren't getting? guess I'll just keep track of how long it takes to fix and ask to have it credited for every month I didn't have the service I was paying for. Not much else we can do I guess.
Did you ever get your issues fix? I'm having this same issue and support can't figure out why I can't access media settings and told me they'd contact me in 7 business days....
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