For anyone that is still having problem with this issue:Get to the screen where you can select sign up. Sign up normally. Then select yes when asked if you want to use your XXX email to manage all of your TMobile accounts. Voila!
Exact same problem as of 7/12/2022. Almost the same case as those above -- returning customer from an experiment with a different carrier (trying to save a few bucks); well, their [the other carrier] service sucked and I am coming back to T-Mobile after about a 4 month break in service. But, I have been on the phone with 611 for the past 30 minutes and I have even given them the link to this Community post -- it seems that they *STILL* don’t have a use case in their playbook for how to remedy this. I will update this post if I ever get resolution. Ok, so without any help from T-Mobile (611)… sorry to say, but they are nice, chipper, and well-meaning, but some are ill-equipped to handle this (and the word “expert” is thrown around too liberally). So, I finally got access to my account. I ultimately kept clicking on different ways to login (with a user ID, my phone, and of course my old email address that was linked). Now, I apologize if this gets gray, but sadly I d
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.