First off, I would never send this stuff by USPS, they don’t operate in a reliable way these days. I sent mine by UPS and certified so I had a tracking number that I could verify online it was delivered to them and can print it out. I had the same problem returning a device back to T-Mobil and I got the same message they didn’t get it, but when I told them I had verification of delivery, they changed their tune. I never do anything important or that I can for see could wind up in a dispute, heck I’ve even sent rebates by certified mail. It costs a couple of bucks but I never have a problem when I do. So you got a letter from USPS that their records show Assurant got the delivery. Assurant is a bad company, my experience with them sucked too. I paid insurance for my Iphone and when I broke the screen, they told me I had a 175.00 deductible and they couldn’t assure me I would even get the same phone back or someone else old junk. I took it to the Apple store and had it replaced w
Hi All! I just wanted to share my trade-in experience since it seems as though I might be able to ease some concerns. I remotely made the switch over to T-Mobile back in November, 2020. Signed all contracts via e-mail and waited (impatiently;) for our new iPhones to arrive. They arrived in about 6 weeks (back-ordered pro max) and we ported over our numbers with no issues at all. I was unable to locate my return shipping labels via the link provided however, one quick call and an expert e-mailed them right over. We packaged and shipped out our trade-ins on 1/14/2021, they arrived at the Assurant warehouse in TX on 1/20/2021 and we actually scanned and accepted on 2/1/2021 and 2/5/2021. It seems as though the whole trade-in process is currently taking approximately 3 weeks. Not bad considering all the holiday promos, and limited resources due to the pandemic. Kudos to all the people working so hard. To date, we have received an initial “market value” credit to our account/bill and are
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