I had this problem for a few days. Eventually, today 6/30/19, my visual VM stopped working completely. The only way to retrieve my voicemails was to do it old school and call the number and listen to all voicemails one by one. I then read this post, deleted the T-mobile app, 5 min later chatted with a rep. and the issue fixed "by itself" (@8:45PM ET) I asked the rep if he did something, but he said he was just checking my account.So the issue got resolved either b/c I uninstalled the app (for good) or b/c tmobile pushed the fixed coincidentally. Now, I am able to use the google native visual voicemail as I always was able to do it.Hope this helps to anyone out there.
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