Replies posted by magenta9789430

4 Replies

T
trogdor1138First activity
asked in Accounts & Services

How can I contact the Fraud Department?

I am having the same issue and it is super problematic. My phone was stolen and after 4 days I am not yet able to use the replacement phone as the sim is blocked by this phantomatic fraud departmentI have my cryptocurrency codes and I cannot access anything until they make the sim working again as each service requires a TXT to be sent to the phone. I cannot download app not even get into i-cloud or gmailI need my phone active again very rapidly and also I want at least a system like UPS or Fededx where you can check the processing status and also submit inquires.

27
M
7 months ago
T
trogdor1138First activity
asked in Accounts & Services

How can I contact the Fraud Department?

This is really bad service and the number of comments on this page just tell you how angered are people I am losing my mind on this

27
M
7 months ago
T
trogdor1138First activity
asked in Accounts & Services

How can I contact the Fraud Department?

The 24 hours have gone by and I contacted again the support. The support told me that the fraud department called me at my "non activated number" as they did not know I could not answer and than put in their notes that the customer should  go again to the store to again verify the  identity again while calling them. If I had not called the support nobody let me know that this is the situation. Not only this but they do not really provide a certain method to get hold of them. I went to the store yesterday and it was very difficult to submit the request. The store manager told me he cannot contact the fraud department directly therefore what is the point in asking me to go to the store again? How will the process be different this time around?

27
M
7 months ago
T
trogdor1138First activity
asked in Accounts & Services

How can I contact the Fraud Department?

The 24 hours have gone by and I contacted again the support. The support told me that the fraud department called me at my "non activated number" as they did not know I could not answer and than put in their notes that the customer should  go again to the store to again verify the  identity again while calling them. If I had not called the support nobody let me know that this is the situation. Not only this but they do not really provide a certain method to get hold of them. I went to the store yesterday and it was very difficult to submit the request. The store manager told me he cannot contact the fraud department directly therefore what is the point in asking me to go to the store again? How will the process be different this time around?

27
M
7 months ago
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