The new Go5G Plus Plan says that New and existing customers always get the same great device deals and can upgrade every two years. Usually, for customers to get a FREE new phone, they have to be a new customer. adding a new phone line, and switch phone carriers. That means that existing customers are not eligible to get the new FREE phone unless they add another line. As an TMobile existing customer, I don’t need a new phone line. However, I would definitely like to get the new FREE phone. Please clarify for the new Go5G Plus plan: will existing TMobile customers be eligible to get a new FREE phone without having to add a new phone line every two years?
I gave Tmobile a chance after they took over sprint but they have to many mess ups that I have lost my patience. Sadly we were with sprint for 10 years and were very satisfied. Signed up with another company now. My issue is I need to make payments on this expensive phone. Can I cancel service? What is the lowest service I can have until phone is paid off. What are my options? Can't seem to get any straight answers and no, there is nothing tmobile can do to make amends at this point in time. Thanks for any assistance.
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