I ordered a T-Mobile prepaid SIM a few days ago and it arrived earlier today. When I try to activate it I get the message “Sorry, that SIM card is Reserved.” So I called customer service and had someone tell me, after a long wait to talk to them and a longer wait talking to them, that they were referring it to the “back office” and that I need to wait two hours.I wait over two hours and eventually call back and apparently there is a two hour queue just to speak to someone. So while I’m in the queue I open up a live chat with a rep and am able to be spoken to slightly quicker. They redirect me to the prepaid customer service, apparently they’re different, and the guy who I speak to, after I told him I’d waited the two hours, tells me I actually need to wait two and a half hours. By this point it had already been over three hours, I tell him this, and he tells me to hold on before HANGING UP ON ME. I’m almost certain he did this intentionally.Luckily, I’m still in the chat with the other
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