So, I have had a couple problem lately. We just came over from Verizon and I’m starting to regret it. First my son’s line when we changed the sim card to T-Mobile stopped working, he can’t make calls out or get texts because it is saying his phone is not compatible even though I was TOLD OVER THE PHONE BY TWO DIFFERENT representatives that it was...our phones are all unlocked, so I know that isn’t the problem. THEN, when trying to fill out my keep and switch promotion for the rebate, it keeps saying something is wrong and that it is past the promotion time. I WAS TOLD I HAD UNTIL THE 13th OF NOVEMBER, IT IS THE 9TH! What is going on??? I’ve now been on the phone with them like 5 times. If this does not get handled and taken care of, I’m reporting it to the BBB. I have been assured several times I would be taken care. Not to mention I was not told about having to do the rebate for the promotion, that slipped through the cracks. I was actually told by TWO reps that when I got t
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