Topics started by bikewreck

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bikewreckLearner
posted in Accounts & Services

Quit T-Mobile after 20+years. Then things got worse.

After 20 (mostly happy) years with T-Mobile I finally had enough of their BS over the past 3 years and I dumped them. Why? Here’s a short list:Claimed my trade was lost Claimed my trade was damaged (refused to provide pictures although I had video of me trading a pristine phone at the store) ”accidentally” changed my plan when I added a watch ”accidentally” didn’t apply the promo on another trade never Fixed above problem necessitating me to call service every month for 2 years to get the monthly credit applied Discontinued service with the 3g switch breaking my car, watch, and 2 phones ruined my coverage in my rural area and the last straw: breached my contract with the autopay method of payment scam doubling the monthly cost for my additional linesSo I quit. Ported my phones out and paid my final bill.  Then the problems started… (well I guess they never ended) T-Mobile claimed I kept their equipment. The item in question - a 10 year old WiFi router which never worked so it ended up

1
P
2 months ago
B
bikewreckLearner
posted in Accounts & Services

Leaving After over 20 years with Voicestream and T-mobile

Finally had my fill of the games tricks and incompetence. I loved voicestream/T-mobile for decades but the past 3 years have been awful. Every trade-in had “errors”, coverage in my area has been awful, and phone support folks just don’t care anymore. This latest betrayal of raising the rates on my grandfatherd plan was the last straw and we moved our 6 lines away. If everyone did this T-mobile would have no choice but to reverse these exploitative policies. My new carrier costs less, gave us all free iPhone 15’s and has way better signal. Just do it. Dump T-Mobile.

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B
4 months ago
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