Topics started by Juliapurser

2 Discussions

J
JuliapurserFirst activity
asked in Gateways and devices

Home Internet failing

Hi everyone! I have been through hell trying to get the most consistent service using my new home internet setup.  I initially had the grey cylinder and through some troubleshooting / research / 20+ hours on the phone with fairly useless tech support via the Philipenes, have recently gotten a second line with the Arkadian model.   I just set up the new device yesterday and am extremely frustrated.  The signal keeps dropping although it’s in a location where it is usually “very good,”  it will suddenly drop to “No Signal.” Even when it is working, I am not getting anywhere near the speeds from the grey cylinder + a TP-link wifi router that seemed to boost the signal a good bit. I usually connect directly to the black box with a good ethernet cord - that seems to have been the more reliable route but with this new model, I’m concerned that might overwhelm/overheat it.  I’ve already fried one device so I do have a fan under the unit and am careful to keep it out of direct sunlight, away f

3
iTinkeralot
Pillar
1 year ago
J
JuliapurserFirst activity
asked in Troubleshooting

Optimizing Home Internet for consistent upload speed

Hi everyone! I have been through hell trying to get the most consistent service using my new home internet setup.  I initially got the grey cylinder and through some troubleshooting / research / 20+ hours on the phone with fairly useless tech support via the Philipenes but have recently gotten a second line with the Arkadian model.   I just set up the new device and am not getting anywhere near the speeds from the grey cylinder + a TP-link wifi router that seemed to boost the signal a good bit.  Do I need to get another router for this new device? Or a wifi booster? Or should I connect directly to the black box with a good ethernet cord? My job relies on very consistent and fast upload bitrate so ultimately that is the goal.  So far, I’ve tried everything except reaching out here so I figured it couldn’t hurt to ask!  Any/all advice would be very helpful! Thanks!!!

1
C
1 year ago
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