Hi everyone! I have been through hell trying to get the most consistent service using my new home internet setup. I initially had the grey cylinder and through some troubleshooting / research / 20+ hours on the phone with fairly useless tech support via the Philipenes, have recently gotten a second line with the Arkadian model.
I just set up the new device yesterday and am extremely frustrated. The signal keeps dropping although it’s in a location where it is usually “very good,” it will suddenly drop to “No Signal.” Even when it is working, I am not getting anywhere near the speeds from the grey cylinder + a TP-link wifi router that seemed to boost the signal a good bit. I usually connect directly to the black box with a good ethernet cord - that seems to have been the more reliable route but with this new model, I’m concerned that might overwhelm/overheat it. I’ve already fried one device so I do have a fan under the unit and am careful to keep it out of direct sunlight, away from routers/other devices, etc. Does anyone know what the best way to connect is - WiFi or Ethernet? My job relies on very consistent and fast upload bitrate so ultimately that is the goal... So far, I’ve tried everything I could except reaching out here so I figured it couldn’t hurt to ask!
Dropped signal before I was able to post this originally and I’m about to lose my mind!!! Any/all advice would be very helpful - thanks!!!
