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pc123First activity
asked in Apple

T-Mobile Says Warehouse Didn't Find Returned Phone Yet

Hi, My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS picks up, it is marked but still UPS picks up and came to the closer town where I live. And then it started returning back to sender. It went back to Fort Worth. TX.When I call the customer service, they said they didn’t recieve the package. They are investigating it. The UPS is clearly showing that it is delivered to Fort Worth, TX.I am not sure what needs to be done.

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