Topics started by Kpen88

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Restricted line unable to make or receive calls

One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities.  When trying to call the number we get the following automated message … “The service you’re attempting to use has been restricted or is unavailable.  Please contact customer care for assistance.  Message TT204TX65.”  I have worked with T-Mobile tech support over the phone and spent hours in store trying to resolve but no one seems to be able to figure out how to fix. There are no parental restrictions present and apparently no other visible restriction on the account or line.  The other six lines on the account are experiencing no issues.  Tried to upgrade the line (currently an iPhone 11) to iPhone 14 recently and was hoping that might resolve the issue, but apparently this restriction is also blocking transfer of the line.  Tried two different new phone units and spent almost 10 hrs over 3 days with online support & in-store but no luck.  Pleas

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