For some odd reason, the T-Mobile app and website NEVER lets me go to the Device Support section. In the past, the link would never work but today it gave me this error reportI understand what a server error is but I’ve been with T-Mobile for almost 6 months this never has worked. Does anyone have any advice or input?
Back in May I signed up with T-Mobile and utilized their free trial for the home Internet device kit. After coming to the conclusion that it just wasn’t for me, I returned the device via UPS in June. My December bill showed a non-device return fee and now my bill is over $500, UPS takes seven days to ship from Idaho to Texas, so why did T-Mobile take six months to notify me that the device wasn’t return to them? On T-Mobile‘s webpage, it states that after 30 days if the device isn’t returned, the fee will be applied to the bill had T-Mobile followed their own policy. I would’ve been able to track it down with UPS but because UPS deletes tracking information after 120 days, T-Mobile says I have to pay the bill, after countless phone calls with T-Mobile representatives, they all told me I needed to call UPS after calling UPS, they told me that because I didn’t on the device and it was rented to me T-Mobile needed to contact them. So I called T-Mobile back and they told me the same thing
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