I ordered my iPhone 14 Pro Max 512 gb Gold back on September 17. On September 26, I received notification that the phone would be delivered, with the estimated delivery date on September 27. I was also already charged on my card for this, which I have been told means that the order should be ready to go (to this day, have not received any refund of some sort, the charge is still there). Come September 27, no package, no update on T-Mobile end (checked website, app, called 611), as well as no update from the UPS end either. The UPS tracking number is showing up as “Label Created” on 9/24 with no other update. In the following weeks, I have tried calling T-Mobile to check on the order status, and I always get some variation of “keep waiting, it will come soon”, when there is clearly something wrong with the shipping process. T-Mobile is claiming that they had already sent out the package to UPS, while UPS is claiming that they never got the package to begin with. I am in a very difficult
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