I recently switched to T-mobile after having service with another provider for years. We switched based on a friend’s advice regarding the cost of their family plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows:Via text: “I understand your concern, I will have a supervisor call you to resolve the issue” Via my phone to them : “I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system” Via text: “I am sorry no one ever called you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account.” Via text: “ I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though th
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.