I recently switched to T-mobile after having service with another provider for years. We switched based on a friend’s advice regarding the cost of their family plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows:
- Via text: “I understand your concern, I will have a supervisor call you to resolve the issue”
- Via my phone to them : “I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system”
- Via text: “I am sorry no one ever called you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account.”
- Via text: “ I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though the rep gave you a more expensive plan and told you it was less expensive, we cannot give you the less expensive one that was available at the time. I will elevate this issue though and you will get a call within 3-5 business days.”
Still no phone call. I feel like I was scammed by this company and now they just lie to tell me they will fix something when they have not done anything to resolve the issue. I regret switching to this company and will caution anyone else looking for a new provider to stay away from T-mobile.
