I placed an iPhone 14 Pro order on T-Mobile website. the order was placed since T-Mobile offered 1,000 trade-in credit. The old Samsung phone has been accepted by Asurion? Assurant? (which is T-Mobile’s trade in service partner) and is meeting all trade-in requirements. Two weeks later, T-Mobile cancelled my order for no reason. I called T-Mo’s customer rep a few times and each time they’d tell me that they’ll call back the next business day. So far, I still haven’t got any call back from them. I haven’t received my iPhone 14 Pro order. and, my old Samsung phone is gone. Can big carriers honor their business deal? Can their customer rep really look after clients?
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