Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it’s missing. talked to the customer service. As you can imagine all I hear is same thing like parrot. “ma’am, we didn’t get the package we can’t honor your trade in value.” Now I got the message that they will stop my trade in credit. because I didn’t return device. what should I do? Of course, I have receipt and everything. I don’t want to talk to that dumb customer service robots anymore. anybody know where I turn to now?
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