Has anyone else had staff at a T-Mobile store lie to you? First off, we switched to T-Mobile in the last few months from a local carrier. We were with the local carrier over twenty (20) years. We were shown a coverage map and it showed full service in our area with 5G. We also were told of a promotion of buy three lines got one free. We ended up getting five (5) lines, which means we should only be paying for four (4), but we have been charged each month for five (5). The local T-Mobile Store did credit back for two (2) of the months for overages, but it has never been correct. Our parents, who have two (2) of the five (5) lines can’t even use their phone eighty (80) percent of the time in the town they live in. Again, they were shown a map and it indicated the town they lived in was covered. Over the past few weeks, we are missing enough calls we can’t keep track and not being able to make calls. A large percentage of texts are not being sent because of coverage issues. I’m a
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