Am really super frustrating with Team expert's manager Marcus. I called back in Sept 2022 to have T-Mobile STOP charging me for Statewide Int'l calls for $15 per month. This is for voice and Im Deaf and dont use voice and I use data only. The team expert Will was helpful in past Sept and credited for the past 2 months for the charge and removed the Statewide Int'l plan. But I was kept on being charged for this till now so I called again today to remove it and credit for all $15 back to Sept. The team expert Jessica only can give me credit of $30 because they only can go back up to 2 months only so I had the call transferred to her supervisor, Marcus the manager. He claimed that he dont see any record of my phone call with Will in past Sept 2022 when Jessica told me she saw all the notes and doesn't know why the removal of the plan has been removed. Marucs was super fishy and lied so I asked Marcus to transfer my call to his supervisor which he said there's no one to transfer except for
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