For several months my password to my online account is being changed without my authorization or knowledge. It isn’t until I receive a Thank You text from T Mobile that let’s me know the password has been changed. For me to reset the password I need to verify account, confirmation number received by text, then a confirmation text to verify I made the change. How does someone that does not know the password or have my account information and cell phone to verify change has been made. This is extremely frustrating and annoying. I’ve talked with a T Mobile customer service person several times but still password is changed or updated by someone else. Please help. Thank you.
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