After hours and hours of speaking with numerous representatives over the past month I have got ZERO help. They promise me they will have someone call me back AND THEY NEVER DO! Tmobile has screwed up in so many ways I would have to write a book to explain what happened. I've been a loyal customer for over 25 years and this is how they treat us loyal customers?! Now I know why all my friends are leaving Tmobile. . I'll be going over to Verizon to see what they will do for me.
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