I have met all the requirements to unlock my phone on my prepaid line. $100 refill and its been over 2 months and my phone is paid off. For some reason these T-mobile customer service workers have done nothing for me so far. I have called 10 times. Every time they tell me they submit a request and I wait 3 days and nothing happens. No e-mail or anything. I am getting furious at this point. Today I call to find out that the last 3 never submitted the request, they just notated my account thinking that will unlock my phone?! I still can’t believe no one in T-mobile knows how to do anything
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