I transferred to T-Mobile over 1 year ago a I have had nothing but trouble with the wireless internet. I can’t even count how many times I’ve contacting customer support for help and I get the same old (have you rebooted, tower work, purchase an external antenna, etc.). Technical support even sent me one of their stores to change the SIM card or replace the router and they didn’t know how to replace the SIM card and they didn’t have a router in stock. Has anyone contacted Consumer Protection for help?
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