I absolutely love T-Mobile, I have been with them for years and I work in an office of cinderblock and no windows, my colleagues always loss service, miss calls, miss messages. I have never experienced any of this with T-Mobile. T-Mobile also has amazing customer service! I wish that is where this email ended. ASSURANT!! Is the most unhelpful, rude, inexperienced, clueless group of people I have ever had to deal with! For those that do not know ASSURANT is the company T-Mobile and other providers deal with for replacing lost phones. If you have the 360 plan and lose your phone, God help you because nobody else will. Long story short. My GF lost her phone over the edge of a boat while on vacation, I immediately drove to my preferred T-Mobile store (GREAT PEOPLE AND CUSTOMER SERVICE). The manager of the store took the time to ensure we had the coverage, we did thank God, as it was an iPhone 15 max. He put my GF on the account as an authorized user and gave me the number for ASSURANT.
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