I hope this letter finds you well. I am writing to formally lodge a complaint regarding the inadequate service I have been experiencing with T-Mobile. As a loyal customer of T-Mobile for 16 plus years, I have encountered a persistent issue that has greatly inconvenienced me and affected my ability to communicate effectively with my customers.The crux of my complaint lies in the fact that I am not receiving all of the text messages sent to me by my customers. This deficiency in service has led to numerous instances where important messages have failed to reach me in a timely manner, resulting in missed opportunities, delayed responses, and ultimately, dissatisfaction among my clientele.I have taken various steps to troubleshoot this issue on my end, including:Verifying that my device is in good working condition and has adequate signal strength.(Samsung tech documentation) Checking for any software updates or settings that may affect message delivery. Contacting individual customers to
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