My name is Abhar Sheikh and I have been your valued customer since 2012. I switched my personal phone plan from AT&T to T-mobile after one of your business reps who sold us hotspots at work impressed me with T-mobile services.I must say, this switch proved valuable and productive and I loved and bragged about it to close friends and family. Last year on my daughter's birthday, 5/28/23, I visited the T-mobile store in Chelemsford, MA to get her the iphone14 for an iphone 12 trade-in. The rep at the T-mobile store in Chelmsford, MA offered us a deal for a trade-in and said it was a FREE promotion. As per that promotion my daughter gets a new iphone 14 for a trade-in and will not pay anything for it. We trusted the rep and were happy to get this deal.Going forward to 12/20/23 when I visited to another T-mobile store in Littleton, MA to buy a phone for my son, I came to know the reason for my high monthly bill which increased from $110 to $167. The rep informed me that I paid $47/month
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