Question

Netflix downgrade

  • 4 January 2024
  • 58 replies
  • 9418 views

Userlevel 3
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Hey Netflix,

 

“You currently have Netflix ON US included in your plan. Netflix recently updated their subscription tiers, you’ll now receive Netflix Standard with ads, providing more features and benefits to you. This benefit will continue to be ON US ($0). There is nothing you need to do. This change will take effect between January 25 and February 1.”

 

How is changing my subscription from “no ads” to “includes ads” “providing more features and benefits to you”?

 

 


58 replies

Userlevel 3

I can see a customer law suit, we should be Grand fathered in to keep the tier with no ad,s.

Userlevel 2

 

fireguy_6364

"bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies"

You couldn't be more wrong on this, T-Mobile can keep giving it customers what they promised them when they signed up. They'll just have to eat the cost or make a new deal with Netflix. The benefit equates to $15.49 of value for the current one, now it's going to equate to $6.99, how is that not a Downgrade? I to, will be looking at other carriers and plans.

Userlevel 2

No super happy with the downgrade. Free (no ad) Netflix was one of the biggest draws to T-Mobile. Might look for different carrier.

Userlevel 1

I agree! Definitely a downgrade with the ads. Hopefully we can pay the difference to get no ads. 

Userlevel 1

It looks like they are downgrading Netflix to pay for giving us Hulu with ads. Plus the streaming services actually make more money off the with ads subscriptions.  T-mobile is pushing offering Hulu as a great new benefit while it cost them nothing due to the netflix downgrade & both streaming services get all these customers on the more profitable “ with ads” subscription services.  Yet again the consumer loses out. 

Userlevel 1

I think this is total bull*** if you ask me. When I signed up for netflix on us it payed the whole thing. Over the years netflix has weaseled their way out of paying it and making us pay the difference, now they are lowering it to ads, and even if they did make up the difference to the new price hike of 16 bucks tmobile will probably cheap out and pay 7-8 dollars farrrr from entire price as they were supposed to do when I first signed up for this. This is Tmobiles fault for not honoring what they were supposed to in the first place. They stole me away from sprint because it was horrible just to say sprint was going to buy them out 3 months later, then they bought sprint and said we were going to share towers for better coverage as far as I know here it hasn’t happen because coverage sucks. I’m probably going to switch also because not even the cellspot is horrible now always texting me saying it’s at another location and if 911 were to happen it couldn’t find me, nothing has changed thought it keeps doing it and I have to constantly call and tell them to reset it again for the 10000 time to my current address. 

Userlevel 3

They call this an update, but really a downgrade and a big one.  

Userlevel 3

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

I just checked and my Netflix account has not change.  I will check back later, but that last support agent may have been right that my account is grandfathered in.  I am hopeful.

Userlevel 3

The day the ads begin I will cancel Netflix.  Next, I will be changing to another carrier with better rates.  T-mobile’s perks are now weak and not worth the higher rates for them. 

Userlevel 3

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

T Mobile is only worried about their bottom line and doesn’t care about customer satisfaction. I’ll be canceling my Netflix account and shopping around for other phone carriers. I can’t even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile.

Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore. 

As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a “change to Netflix’s plans” that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

Userlevel 1
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fireguy_6364

"bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies"

You couldn't be more wrong on this, T-Mobile can keep giving it customers what they promised them when they signed up. They'll just have to eat the cost or make a new deal with Netflix. The benefit equates to $15.49 of value for the current one, now it's going to equate to $6.99, how is that not a Downgrade? I to, will be looking at other carriers and plans.

Did you ever read the fine print that terms can change and promo can end at any time!

Did you read the part where we decided to pay more with T-Mobile than alternatives because of the extra benefit?  Did you read the part where they are taking us for granted to stay regardless?

Userlevel 5
Badge +7

You can switch to Verizon and PAY them $10 a month for Netfix With Ads and Max With Ads.

I think T-Mobile is still offering the better deal.  Remember Netflix has dropped the plan that T-Mobile was giving you.  T-Mobile had to make a change.  I think it is reasonable.

Classic Bait and Switch X 2. As a loyal Verizon customer for 10+ years, I signed up for the G05G Plus55 Plan in Aug 2023 only after being hounded by my spouse for months prior because of the free wifi perks on American and Delta with a qualifying T-Mobile #. Netflix (no ads) was the game changer that finally made me agree to switch from Verizon. Since switching, Delta announced that free wifi will be available on all flights by the end of 2024 with only a SkyMiles account. Nearly all of Delta’s domestic fleet is retrofitted and their international fleet is in progress. American has similar plans for their fleet. Netflix (w/ads) is a definite downgrade regardless of multiple screens and 1080P. There is no way in h*** that neither me or my spouse will stay focused on a movie with ads that eat up an extra 30+ minutes of ad-time, either with Netflix, Hulu, or other streaming services. Does T-Mobile think our time is overvalued? Apparently so. As consumers we have no empathy toward who subsidizes who, i.e. Netflix vs T-Mobile or their advertisers; our concern is honoring the original deal, and not having to pay an “upgrade” fee. Guess we were just hooked and reeled in. Now after just 5 months, need to start searching the carrier landscape for a better deal. Are you listening, Mike ?

Userlevel 7
Badge +16

I can see a customer law suit, we should be Grand fathered in to keep the tier with no ad,s.

bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies

Userlevel 7
Badge +14

 

fireguy_6364

"bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies"

You couldn't be more wrong on this, T-Mobile can keep giving it customers what they promised them when they signed up. They'll just have to eat the cost or make a new deal with Netflix. The benefit equates to $15.49 of value for the current one, now it's going to equate to $6.99, how is that not a Downgrade? I to, will be looking at other carriers and plans.

Did you ever read the fine print that terms can change and promo can end at any time!

Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore. 

Yes, I was pissed off with ads but the limited availability is what really did it for me. Why is no one else talking about this part?

When I called to complain, the agent told me that I was getting standard no ads 2 screen before because of a system error, lol. I quickly asked him to buzz off and put a supervisor on. The supervisor apologized on the agent behalf and offered $20/- credit for now. He also told me that t mobile is working a deal with Netflix to bring back the old plan due to large number of customer complaints. Please call tmobile And complain if you haven’t already. Looks like we may get back the old 2 screen no ad plan after all. 

According to the Netflix website if you currently have basic you are grandfathered in until you cancel or change your account so why wouldn’t we be grandfathered in the same way with Tmobile.  If we currently have the basic plan we should be grandfathered in according the Netflix.

Userlevel 3

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

 

Okay I was lied to by the Supervisor last week.  My Netflix was just changed to the ones with ads.  I am on the phone with support again now to cancel Netflix.  Next is to sign up with another carrier.  

There's another key feature missing now other than the loss of episodes and addition of ads: Netflix with Ads does not allow you to cast to your TV from the application. Very disappointed!

Userlevel 7
Badge +14

Classic Bait and Switch X 2. As a loyal Verizon customer for 10+ years, I signed up for the G05G Plus55 Plan in Aug 2023 only after being hounded by my spouse for months prior because of the free wifi perks on American and Delta with a qualifying T-Mobile #. Netflix (no ads) was the game changer that finally made me agree to switch from Verizon. Since switching, Delta announced that free wifi will be available on all flights by the end of 2024 with only a SkyMiles account. Nearly all of Delta’s domestic fleet is retrofitted and their international fleet is in progress. American has similar plans for their fleet. Netflix (w/ads) is a definite downgrade regardless of multiple screens and 1080P. There is no way in h*** that neither me or my spouse will stay focused on a movie with ads that eat up an extra 30+ minutes of ad-time, either with Netflix, Hulu, or other streaming services. Does T-Mobile think our time is overvalued? Apparently so. As consumers we have no empathy toward who subsidizes who, i.e. Netflix vs T-Mobile or their advertisers; our concern is honoring the original deal, and not having to pay an “upgrade” fee. Guess we were just hooked and reeled in. Now after just 5 months, need to start searching the carrier landscape for a better deal. Are you listening, Mike ?

If people would read the fine print the first thing it states is that offer may change. You may not like it but it is what it is.

https://www.t-mobile.com/tv-streaming/netflix-on-us

Userlevel 1

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

Yes certainly a downgrade. I was told nothing is changing just a few ads. Ok I get it with the price but what angered me was when I tried watching seasons I was in the middle of it now shows locked and even some new movies are locked. Says I must upgrade to the ad free plan to continue watching it.  They pulled the curtains on that deal.  Tmobile says it was netflix doing not theirs well that is part true but the plan was 12.99 without ads before and went up 3.00 so tmobile downgrades to save the 3.00 when in reality its saving them a bunch more. Tmobile brought netflix a ton of subscribers and has leverage and they chose not to use it.  Adding in Hulu to make up for it is hog wash, i canceled my hulu when I was down to just 1 show left on it that was worth while because I cant watch abc i canceled it. 

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