Question

Netflix downgrade

  • 4 January 2024
  • 58 replies
  • 9417 views

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Hey Netflix,

 

“You currently have Netflix ON US included in your plan. Netflix recently updated their subscription tiers, you’ll now receive Netflix Standard with ads, providing more features and benefits to you. This benefit will continue to be ON US ($0). There is nothing you need to do. This change will take effect between January 25 and February 1.”

 

How is changing my subscription from “no ads” to “includes ads” “providing more features and benefits to you”?

 

 


58 replies

At this junction, I wish there was a way to simply say, I don't want the "Netflix on us" and simply pay less for my bill. Ultimately, it's only a benefit because somewhere in the bill we're secretly paying for it. I wonder how low I could get my bill down to if I wasn't paying for "free" benefits I don't really use and mostly don't want. I've never seen a point to the Tuesday perks (mostly crap). My bill has for some reason gone up, while having the same services. The signal around my house is still lame. What gives?

There's another key feature missing now other than the loss of episodes and addition of ads: Netflix with Ads does not allow you to cast to your TV from the application. Very disappointed!

The fact that they are now covering  6.99 instead of 15.49,  is not an upgrade. They need to go back to the old plan to have any credibility or find themselves in some sort of lawsuits.

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fireguy_6364

"bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies"

You couldn't be more wrong on this, T-Mobile can keep giving it customers what they promised them when they signed up. They'll just have to eat the cost or make a new deal with Netflix. The benefit equates to $15.49 of value for the current one, now it's going to equate to $6.99, how is that not a Downgrade? I to, will be looking at other carriers and plans.

Did you ever read the fine print that terms can change and promo can end at any time!

Did you read the part where we decided to pay more with T-Mobile than alternatives because of the extra benefit?  Did you read the part where they are taking us for granted to stay regardless?

What does that have to reading the fine print? That wasn't in the fine print was it?

I recommend everyone here contacting their state’s attorney general’s office and logging a complaint. Straight up bait and switch. I’m sure they have T&C’s that cover them but going from a plan valued at $15.49 to $6.99 is stealing. I upgraded to the more expensive Magneta plan taking into account the Netflix benefit--should have never trusted them and just paid for my phones out right.

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fireguy_6364

"bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies"

You couldn't be more wrong on this, T-Mobile can keep giving it customers what they promised them when they signed up. They'll just have to eat the cost or make a new deal with Netflix. The benefit equates to $15.49 of value for the current one, now it's going to equate to $6.99, how is that not a Downgrade? I to, will be looking at other carriers and plans.

Did you ever read the fine print that terms can change and promo can end at any time!

Did you read the part where we decided to pay more with T-Mobile than alternatives because of the extra benefit?  Did you read the part where they are taking us for granted to stay regardless?

When I called to complain, the agent told me that I was getting standard no ads 2 screen before because of a system error, lol. I quickly asked him to buzz off and put a supervisor on. The supervisor apologized on the agent behalf and offered $20/- credit for now. He also told me that t mobile is working a deal with Netflix to bring back the old plan due to large number of customer complaints. Please call tmobile And complain if you haven’t already. Looks like we may get back the old 2 screen no ad plan after all. 

Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore. 

Yes, I was pissed off with ads but the limited availability is what really did it for me. Why is no one else talking about this part?

Userlevel 1

Tmobile is a business and now that they have more users they can now cut back on the free stuff and offer Hulu with ads.

I just read the full details on Hulu its only good for 12 months then you may have to pay 7.99 per month. 

Userlevel 1

I called back to get the porting pin number so I can easily change carriers and the agent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold.  When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months.  I accepted and will revisit this again in 6 months.  I quickly got my Netflix back without ads and the credit appeared on my account dashboard.  I think it may depend on which agent you get as to how much help they are willing to do for you.

I tried after about 30 minutes on the phone the best he could do was 2 months.  I explained the whole situation that this was a major downgrade. I signed up for the Magenta Max plan which I could have selected a lower plan to have netflix standard with ads but went with the max plan since it was standard no ads.  Netflix was 12.99 for without ads and 9.99 with ads.  Now netflix reduced the price of without ads to 6.99 and raised with ads to 15.49 and tmobile is pocketing the difference by reducing everyone. I pushed that to keep what I had when I signed up is now a price increase when was told no changes to your price ever.  He understood and is taking it higher up and did talk with his supervisor but wouldnt budge on trying to get a 6 month 8.50 credit.  I hope more tmobile customers raise a storm against them for this mess. He didnt realize some programs are now locked said he would look as well I listed some shows to him that are now blocked and says need to upgrade your plan to watch. 

Userlevel 3

I called back to get the porting pin number so I can easily change carriers and the agent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold.  When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months.  I accepted and will revisit this again in 6 months.  I quickly got my Netflix back without ads and the credit appeared on my account dashboard.  I think it may depend on which agent you get as to how much help they are willing to do for you.

Userlevel 1

NETFLIX UPDATE: I hope my hour this morning helps shed light to some of the confusion. I was ticked off about my Netflix plan change, the ads, but more about me now being blocked from content. I started a T-Mobile chat with customer service that led me needing to talk on the phone. My rep was kind but ignorant, that led me to a manager. ONE HOUR later I get clarification I hope helps you all. Netflix indeed made changes creating these 3 levels of plans. If you go on their website the top plan is $16/mo. Now that’s what most of us already had for YEARS (no ads, no blocked content)

T-Mobile obviously has side agreements with Netflix when T-Mobile offered to give us Netflix “for free”. We all know nothings free but rather it was build into our Magenta Max T-Mobile plan. T-Mobile was paying Netflix $6.99/mo for the standard (no ads no blocked content plan) Now Netflix has raised the agreed upon price with T-Mobile for that SAME STANDARD PLAN to $8.50/mo.

Most people are under the impression to get back their standard Netflix plan they must pay $8.50 ON TOP of the $6.99 they were already paying. And that’s exactly how the customer service rep explained it to me as well! THAT IS INCORRECT! 
T-Mobile used to pay $6.99/mo on our behalf. Now it’s costing T-Mobile $8.50 so they just kept everybody at the $6.99 but yes that’s now the lowest Netflix plan (ads & blocked content and 1 line) which pissed everyone off.

The manager put my Netflix account back to my old standard plan (2 lines, no ads, no blocked content) and explained my T-Mobile bill will only go up $1.51/mo. I still understand the change pissing people off, but I’m sure $1.51 more is something many are willing to be fine with than $8.50/mo more. I told him they need to send out customer emails explaining this better, not just we changed your plan and now it sucks. And they need to train customer service reps to explain this CORRECTLY so as not to waste hours on this crap. He agreed and planned to escalate that feedback. Now, should T-Mobile have just eaten the $1.51/mo… yes. Because many will just be pissed and leave T-Mobile due to lack of explanation and understanding. I didn’t enjoy arguing for an hour with an ignorant customer service rep on my Saturday morning but to me… it was the point. All that being said yes my bill will now be $1.51/mo more for my old Netflix plan back. However he gave me a one time $30 bill credit. Technically that’s like T-Mobile is covering the increase for the next 20 months. In the end it’s all petty to many but I hope this clears up what’s REALLY changing. Bc going back to your old Netflix plan should NOT increase your bill by $8.50/mo but rather just $1.51.

If you go on Netflix’s website clearly that standard plan is $16/mo, but that is NOT the agreed upon price for T-Mobile customers. It’s $8.50/mo.

so call T-Mobile to put you back on the standard plan, maybe ask for a $30 credit, and know after the credits gone your bill is really only $1.51/mo more.

Happy Saturday Netflixing the old ad-free way :-)))

Your math is wrong.  Its 8.50 to upgrade from the basic 6.99 plan on tmobile so tmobile is paying for the 6.99 as netflix costs 15.49 for the ad free plan. there isnt any savings.  They built the 6.99 in your plan price. actually they built in the 12.99 into your cell price which is why now they are giving you hulu with ads for free for your other 6.00 with their savings to downgrade you. 

Userlevel 1

I never received anything that T-Mobile was downgrading our Netflix to an ads plan. T-Mobile is going to crap since we've been with them about a year ago. We switched from Verizon to T-Mobile thinking we were getting a better carrier but little by little T-Mobile is deteriorating. I tried using Netflix last night for the first time since the downgrade and it doesn't work on older Roku it says you need to change your plan, but it did work on newer Amazon fire stick. The ads free plan is the same price it was before so this change to ads plan was for 1 reason TO SAVE T-MOBILE MONEY!

They put it out via emails and texts. I got several notifications of the change. 

Userlevel 1

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

Yes certainly a downgrade. I was told nothing is changing just a few ads. Ok I get it with the price but what angered me was when I tried watching seasons I was in the middle of it now shows locked and even some new movies are locked. Says I must upgrade to the ad free plan to continue watching it.  They pulled the curtains on that deal.  Tmobile says it was netflix doing not theirs well that is part true but the plan was 12.99 without ads before and went up 3.00 so tmobile downgrades to save the 3.00 when in reality its saving them a bunch more. Tmobile brought netflix a ton of subscribers and has leverage and they chose not to use it.  Adding in Hulu to make up for it is hog wash, i canceled my hulu when I was down to just 1 show left on it that was worth while because I cant watch abc i canceled it. 

Userlevel 7
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Tmobile is a business and now that they have more users they can now cut back on the free stuff and offer Hulu with ads.

I never received anything that T-Mobile was downgrading our Netflix to an ads plan. T-Mobile is going to crap since we've been with them about a year ago. We switched from Verizon to T-Mobile thinking we were getting a better carrier but little by little T-Mobile is deteriorating. I tried using Netflix last night for the first time since the downgrade and it doesn't work on older Roku it says you need to change your plan, but it did work on newer Amazon fire stick. The ads free plan is the same price it was before so this change to ads plan was for 1 reason TO SAVE T-MOBILE MONEY!

Userlevel 7
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As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a “change to Netflix’s plans” that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

Your phone plan is the same price. Add ons don't have the price increase promise so they can be changed.

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

It's a big downgrade. I tried to watch Netflix last night for the first time since the downgrade and the ads plan wouldn't even work on my older Roku I did have a fire stick which it works on. If Netflix wasn't free I wouldn't have it it's not worth $15.50 a month imo.

NETFLIX UPDATE: I hope my hour this morning helps shed light to some of the confusion. I was ticked off about my Netflix plan change, the ads, but more about me now being blocked from content. I started a T-Mobile chat with customer service that led me needing to talk on the phone. My rep was kind but ignorant, that led me to a manager. ONE HOUR later I get clarification I hope helps you all. Netflix indeed made changes creating these 3 levels of plans. If you go on their website the top plan is $16/mo. Now that’s what most of us already had for YEARS (no ads, no blocked content)

T-Mobile obviously has side agreements with Netflix when T-Mobile offered to give us Netflix “for free”. We all know nothings free but rather it was build into our Magenta Max T-Mobile plan. T-Mobile was paying Netflix $6.99/mo for the standard (no ads no blocked content plan) Now Netflix has raised the agreed upon price with T-Mobile for that SAME STANDARD PLAN to $8.50/mo.

Most people are under the impression to get back their standard Netflix plan they must pay $8.50 ON TOP of the $6.99 they were already paying. And that’s exactly how the customer service rep explained it to me as well! THAT IS INCORRECT! 
T-Mobile used to pay $6.99/mo on our behalf. Now it’s costing T-Mobile $8.50 so they just kept everybody at the $6.99 but yes that’s now the lowest Netflix plan (ads & blocked content and 1 line) which pissed everyone off.

The manager put my Netflix account back to my old standard plan (2 lines, no ads, no blocked content) and explained my T-Mobile bill will only go up $1.51/mo. I still understand the change pissing people off, but I’m sure $1.51 more is something many are willing to be fine with than $8.50/mo more. I told him they need to send out customer emails explaining this better, not just we changed your plan and now it sucks. And they need to train customer service reps to explain this CORRECTLY so as not to waste hours on this crap. He agreed and planned to escalate that feedback. Now, should T-Mobile have just eaten the $1.51/mo… yes. Because many will just be pissed and leave T-Mobile due to lack of explanation and understanding. I didn’t enjoy arguing for an hour with an ignorant customer service rep on my Saturday morning but to me… it was the point. All that being said yes my bill will now be $1.51/mo more for my old Netflix plan back. However he gave me a one time $30 bill credit. Technically that’s like T-Mobile is covering the increase for the next 20 months. In the end it’s all petty to many but I hope this clears up what’s REALLY changing. Bc going back to your old Netflix plan should NOT increase your bill by $8.50/mo but rather just $1.51.

If you go on Netflix’s website clearly that standard plan is $16/mo, but that is NOT the agreed upon price for T-Mobile customers. It’s $8.50/mo.

so call T-Mobile to put you back on the standard plan, maybe ask for a $30 credit, and know after the credits gone your bill is really only $1.51/mo more.

Happy Saturday Netflixing the old ad-free way :-)))

Userlevel 1

Just tried going into Netflix and got the saying plan changed to just a few ads nothing more. Well nothing ever said I would be losing programs. I just went to Netflix website and under the standard with ads it says due to licensing some shows may not be available.  T-Mobile just put the screws to everyone on this deal.  Should have allowed those who dont want Hulu to keep the ad free Netflix.  I’d rather have that than hulu. 

As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a “change to Netflix’s plans” that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore. 

T Mobile is only worried about their bottom line and doesn’t care about customer satisfaction. I’ll be canceling my Netflix account and shopping around for other phone carriers. I can’t even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile.

Userlevel 3

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

 

Okay I was lied to by the Supervisor last week.  My Netflix was just changed to the ones with ads.  I am on the phone with support again now to cancel Netflix.  Next is to sign up with another carrier.  

Userlevel 1

Looks to be so, I just got that email 5 min ago. Had Netflix free since they started it

This is were it gets confusing for all.

Netflix free started before Standard ad free plan was offered.

Originally , they gave free Basic - 420p to 720p , looks great on my 65" Sammy.

 It was limited to 1 stream but like many on that plan,  we could stream up to three devices @ once.

A couple weeks ago , that ended. Now we can only stream on one device @ a time. Basic plan should remain In tact so says upper tier CS my account has been noted.

Also , Those on Basic plan don't get free Hulu.

I'm ok with that.

 

ADDING: Just came across this - https://www.cnet.com/tech/services-and-software/netflix-subscription-update-what-the-phasing-out-basic-ad-free-plan-means/

 

By look of it,  Basic ad free customers are safe in USA for now which would explain why TM isn't making change to that plan.

 

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