i can not open syncUp kids app in my phone

  • 31 January 2024
  • 47 replies
  • 3696 views

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I can't open SyncUp kids app in my phone. I try to restarted my phone or re installation the app. It still same. 

  It kip show up All items score app failing

HeavenM 4 months ago

Hey there! Glad to see that some people are able to get into the app again. If you are still having issues, please make sure the app is fully updated since it was the most recent update that patched the api error. 

Have a wonderful day! 

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47 replies

Userlevel 1

Same thing happening to my wife's app. I get msg about ...code api fail etc 

I am getting the same with my app. Can’t access since yesterday night (01/30/24) and still can’t. 

I’ve restarted phone, cleared cache, data, and uninstalled, nothing works. I’ve also tried restarting daughter’s watch.

 

Userlevel 1

So are they working on the fix?

Hopefully...

So are they working on the fix?

 

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Tmobile please fix this.

 

Or atleast give us a response.

I have same issue with my 1+ 9 pro running the latest Android and Syncup Kids app.  I called support and they had to actually send ticket to developers to figure out what is going on.  It just stopped working yesterday or the day before.

Uninstall and re-install does not work.  Cleared App Cache and no change.  I will try to remember to keep this post up to date.

T-Mo rep said he would get back to me in 3 business days.

The app appears to work fine on Apple iPhone.

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Mine is finally working.

Mine also fiinally just started working.

Userlevel 7
Badge +13

Hey there! Glad to see that some people are able to get into the app again. If you are still having issues, please make sure the app is fully updated since it was the most recent update that patched the api error. 

Have a wonderful day! 

I am not able to access the app either. This has been going on for months. Can’t update anything, access my account, all the functions of this app are not useable and very frustrating. 

We just bought our son's syncup watch today. My husband can get into the app. I was able to accept the invitation. Then it went back to the startup screen on the app and won't do anything else. 

Also, is anyone else having issues placing calls from the watch? It just goes to the customer service number despite them working for over an hour to try to figure it out at the store... 

 

We're excited about the potential good this watch could be!... If it works... 

Every time there’s a new iOS update T-Mobile should at least reach out the sync up watch kids app developers and tell them to catch up with updates since there’s an update all the time like rappers dropping albums do something about these apple updates because it causes the sync up app automatically stop working I called and all that’s T-Mobile could do it’s create tickets instead of tackling the main issue after I found out the source of the issue.

This watch and the app is extremely frustrating. Something that's supposed to give us peace of mind ends up giving me frustration instead. The app is constantly failing or crashing and the location freezes at certain areas and I can never refresh the location to get it to update. Waste of money! 

I can't open SyncUp kids app on my phone. I've cleared the cache and stopped the app, un-installed and reinstalled and still no change. It says "All items core api failing"

There is no update available.

 

I can't open SyncUp kids app on my phone. I've cleared the cache and stopped the app, un-installed and reinstalled and still no change. It says "All items core api failing"

There is no update available.

 

Im having same issue please assist.

Worked for a week.  Now Can't open app.  Keep getting api failing.  No updates available.  Seems this is a common issue with no solution. Will give a day or two, before I return and go another carrier.

I am having the same problem. I tried logging into the account with my friends IPhone, which worked. When I tried it again with my android, it's giving me that API error

Having that problem now please fix.

 

Same issue here. 

Pixel 6A 

Has anyone had any luck getting the app to work after they've gotten those error?

syncup app not working keeps saying all items core api failing. I uninstalled the app reinstalled i reset my phone and nothing seems to work.

Guess I'm going to add my name to the list. Had issues for a week but no time to deal with it till this morning at 4am. Checked and saw there was an update, updated and still had issue. Uninstalled and reinstalled. Same issue. Checked permissions and made sure connection was good. Still have issue. That's when I googled and found this thread. Hey T-Mobile please fix! Thanks!!

Having the same issue here on my note 10+ works fine on the wife's iPhone though 

must be android update issue. same thing. All items core API failing

pixel 8 android 14

Phone updated this week and now Kids Sync won't work . Same error message as above.

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