Question

Kids syncup won't turn on


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Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?

Thank you.


12 replies

Sorry you are having an issue. Could you please try charging at a different power outlet? If that still doesn’t resolve it please do exchange it. 

SyncUP KIDS Watch Team

 

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Yes, I have already tried several other outlets and other charging cables, of course, but the Display Screen does not turn on at all and the Power Button does not work.

Do you need something information of the Watch?

 

Thanks for sharing the additional information. Checking on the backend. Will share once we learn what we find. 

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Thank you.

I look forward to hearing from you.

Please do exchange the watch. We will need to investigate it physically. 

Thanks so much.

 

 

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How can I exchange the watch? Do you send me New Watch with Return Label for current defective watch return?

Another thing you could try is press and hold the power button for 15-20 seconds. If that watch resets then you should be good, if not please exchange. To exchange please call T-Mobile CARE or at a retail store.

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I already tried to push and hold button for 20sec but it doesn’t turn on.

For this defective watch, is the exchange free of charge?

This looks like it falls under warranty exchange if there is no damage. You could ask the Care rep to waive any fees. Thank you for being supportive and sharing information.

 

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Understood. Thank you.

This has happened to my daughters watch and we were told that a new charging station was needed and that this part is not included in the warranty.

This has happened to my daughters watch and we were told that a new charging station was needed and that this part is not included in the warranty.

We apologize for that experience. We are investigating this issue. We recommend requesting a warranty exchange for the watch if your watch when on the charging dock does not charge or start. Even if you try different plugs. All the intelligence is in the watch. You can share you got this recommendation from the SyncUP KIDS Watch team. Please let us know if that does not resolve your issue. Sorry again about this.

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