sync up tracker goes offline

  • 9 March 2023
  • 4 replies


I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

4 replies

Userlevel 7
Badge +14

That's why I got rid of mine a few months ago.

I’ve had SyncUp for a couple of years now and in the past it has infrequently gone offline maybe once every one to two months requiring a power cycle.  For the month of March, 2023, it has been awful and seems to go offline on a daily basis, while fully charged and in a coverage area.  Even when it’s offline and the tracker moves into a strong coverage area, it stays offline until someone physically cycles power on it.  I’m not sure if it’s a problem with a recent firmware/mobile-app upgrade or if there’s a hardware issue with the device.  Either way, it’s rendering this device useless and I’m close to cancelling the service.  How wide spread is this issue?  How many others are seeing the same behavior?  Thanks...

An application update occurred on or about March 3, 2023. A few days later, the SyncUp device began going offline each day. No matter how long the device was in motion and no matter how many miles the SyncUp device traveled, the device would never go online again without performing a number of steps including, deleting and reinstalling the application, deleting the device from the app, and cycling the power on the device multiple times. Identical problems occurred over the previous few days with a refurbished replacement SyncUp device sent to me by T-Mobile under a warranty replacement.

I spoke with an advanced technical support representative from T-Mobile about the issue. The tech rep said that at least some of the SyncUp devices failed to receive and/or properly load the update information associated with the early March application update. According to T-Mobile, another application update is currently in the works that will hopefully fix the issue.

Is this problem still going on for others? I bought one last week and it turned itself off after about three days with 25% of battery power still there (according to the app).