syncUp kids stuck in silent mode

  • 23 January 2022
  • 3 replies


My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.

3 replies

Sounds like school mode 


n81acc you are correct. Even though the app said her watch was not in school mode, it was. I just activated it from the app and then deactivated school mode again and that solved the problem. Thanks for the input.

The T-Mobile directions to get out of “school mode” do not work for either of my iPhones.

Go to the tracking screen and on the bottom press the book icon to enable/disable school mode:

Press this book icon to switch school mode on/off. Not the bell icon listed in direction.