T-Mobile® SyncUP KIDS™ Watch (Sprint)

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Very strange. We are still sprint and on my sprint account the line says kids syncup watch and still wasn’t working. Maybe they fixed something else since then.

I can confirm what a couple of people have already said, the plan is wrong from the sprint side. go to sprint chat support and raise the question. It took about 10 minutes for it to load and get up but once they changed the plan to the syncup plan its working . Don’t call tmobile I don’t think they can help.