Skip to main content

The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?

I have been a T-mo prepaid customer since September 2018. The T-Mobile app has never worked.  when I first got the service with an LG G5 (RS988) unlocked the store told me in 48 hours my online account would be ready to go and the app and web site would work, not true and I even called support.  I was told the current app worked only for post paid. I just tried the app on the Moto x4 I got since I had some issues with the LG. The Moto x4 is running android 9 pie. I get a message the app is not available due to technical difficulties.

It would be nice if the app worked for prepaid 


Any idea of the timeline to get this working?

I agree with all the comments that t-mobile should have communicated this better.  I just setup a pre-paid and i would have done things differently had i known this.  So far my experience has not been the best - had to call and sit on hold for 60 minutes to get my VM setup, now I cannot setup VVM (which may also be related to a pre-paid account), and the my t-mobile app doesn't work.  All-in-all, not the best experience.


I have no issues with visual voice mail that works and I'm on the Simply Prepaid plan.


Hey Everyone!

 

We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account here.

I’m a new T-Mobile prepaid customer and I’m not finding an app that works for my account yet, and I can’t find any way to track my data usage online at prepaid.tmobile.com. Has this been resolved? Looks like this posting is three years old. 


You have been """""""in the process""""""" for literally half a decade at this point. What is the holdup‽‽‽


Reply