I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again.
"Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved."
I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything.
A screenshot of the message that keeps popping up everytime I sign in:
Best answer by tmo_chrisView original