My gateway was working good awhile ago then I recently moved houses and this whole week its internet has now been slow, when gaming it only gets up to 3kbs. Its really not good for online games nor download speed even though in the app it says it has very good internet speed it clearly isnt. I would like help to see why this is happening
Best answer by copz1998
View originalI believe your router is geo-locked to the towers near your original address. If you moved, you may have to get your router updated to your new location.
+8
“Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-855-945-2943 to set up a change of address.
i did not move to another address why is my 5g so slow
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
