5G home internet keeps dropping

Interesting thought.  I have an infrared thermometer near my gateway. Right now it measures 123°F internally under the top grid and about 110° on the metal rim of the top.  I’ll check it later with both TVs on and see.

I tried walking my unit all over the house and didn’t see any difference in bar whether upstairs, downstairs, or on the N/S/E/W side of the house.

I have the same issue. My Apple TV will flash a No Network Connected message and my Roku streaming stick will flip back to the no-signal screensaver image. 

These usually last either a few seconds or maybe as much as 30 seconds.

I don’t lose cellular service on my iPhone. I presume the buffering capacity in the streaming devices makes the interruption appear a brief interval after it actually occurs,

Right now it’s not worth ditching T-Mobile’s price, free Netflix, airline wifi, etc.

It’s a shame Tmobile has fallen into the trap as all the other cell providers, gain a huge market share and stop helping customers. 

I have a Nokia trash can modem and had issues on day one, wouldn't connect to 5g, was sent another modem and it worked for maybe 8 or 9 months and i was very happy with it until 2 weeks ago. It too started dropping 5g that could be reconnected with a modem reboot last week that option failed and after several calls to a “Expert” they agreed to send me a new router.  I got that 3 days ago and it too can't connect to 5g, here it is 3 days later , several wasted hours on the phone with a “Expert” asking me if the modem is near a window, does it have a singal bar in the display etc etc.  I am amazed that when I asked to speak to a next level tech I was informed that was not a option.   I called corporate office to ask for a tech number that wasn't a phone bank of scripted people and was patched to another department who once answered sent me back to the home internet helpline and he has very limited knowledge of it. 

As I write this am on hold at 27 minutes to talk with someone.

Maybe tmobile uses text searches so if so Abdul Saad start training your people. 

Been having issues with my device too very much like which has been stated here..

I have the Nokia (trash can) looking device, even with all of the WiFi channels turned off and a 3D printed 3rd party fan (which is keeping the device way cooler than it has ever been as if it’s still off.. the device randomly decides to re-set itself.

I’ve been through the loops of going through Tech support via calls and Twitter, got a replacement device and SIM card, but still the same issues continues.

I’ve notice that at least 1-2 times a week, my wifi shuts down at the same time every time. Not only that, even though my device says the WiFi is excellent

 which by the way, what ticks me off even more was after they asked me how I was enjoying their service and I told them I was happy with it and had no problems, THATS when everything went downhill. Literally within 8 hours of them asking me. And has not stopped since. 

While it may be an acceptable “solution” for some, it is not acceptable to me. No devices are allowed in the DMZ on my network. It works this way with every other internet provider (not that we have a multitude of choices but to name just a couple: Comcast, Frontier) and it has to work that way with TMo. It will not be the case for a while. They are behind the curve and the internet is something new for them. The phones work fine on their network. They just have to figure out the internet gateways. I’ll wait for Frontier to lay their fiber down in our neighborhood and then switch and TMo will not have it fixed by then. Pity, I really like the idea of a 5G gateway.

I have the grey round gateway. It was first installed in August 2021, required a reboot at firt every other week, then every 10 days or so, then daily. Some people on this thread wonder if it has anything to do with towers, cell signals, and what-not. It doesn’t. I’m sure you can see it on your phone when the gateway drops the internet, your phone can browse just fine. They replaced my gateway, sent the same type - grey and round. And of course referbished. They never send anything new if it is a replacement. The support for the TMo internet is in the Phillipines and they are pretty much useless on top of being very difficult to work with them.

As many others mentioned, it is not possible to look at the actual network settings of the gateway as there is no user interface on the gateway to do that. The only way to solve the connection issue is to power cycle the gateway.

My gateway is sitting on a constantly running fan to prevent the gateway from overheating. It helps to keep the temperature down but does not solve the disconnect problem. Both WiFi frequencies are disabled to keep the temperature down. My router is my WiFi access point. When I connect to the gateway, either from my computer (→ ASUS router → ethernet cable to the gateway) or from my phone using the app, it shows the connection is good, no red Xes, as if everything should be working. It isn’t. I may have to purchase the Keep Connect box. It’s crazy that TMo will force users to spend money on a gadget to reboot their device instead of exposing those settings in the gateway itself. Stupid, all I can say. Let us manage our network devices. Those who don’t want/care/know how to do it, will not mess with it. But others can look at those settings, at a minimum be able to schedule reboots and check the simple DHCP, DNS, IP settings.

It’s a good idea but a totally crappy implementation. Fix it or people will be dumping your internet gateways. It’s extremely unreliable.

II am having the exact same issues as you. It's a huge problem because I am working from home and my calls keep dropping for no reason. Even though the strength is at 3 or 4 bars, out of nowhere I have a big X on the box that says connection lost. This is not a good look for me where my job is concerned. They are going to send me back to the office because of T-Mobile. I have supposedly upgraded to the newer box which is black. I have no faith at all that this is going to work.

Ugh, I’m soooo aggravated. Days and days of my signal dropping completely or being left with 2 or 3 bars on the gateway. I’ve tried everything, including turning everything on and off and restarting and moving it all around. Why suddenly, after 5 months of everything being great is this service so terrible??? 

Yes I suppose not everyone cares for the geek side nor understands it. The speed at the time beats DSL connections by a long shot. Hopefully when they complete their tower buildout in the area it will stay stable. When it stays stable and has good bandwidth it is a nice solution. 

No one wants to hear all the mumbo-jumbo they just wanna plug it in and have it work.

So many technical variables split between two towers all the things you’ve mentioned and others.

I don’t need any features I just need it to work I’ll check back in a month