Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.
During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.
I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they’ve exhausted their checklist?