Device has worked well for the year since I bout it, but the last two days the Internet connection drops over and over each hour! Simple setup - no other devices in-between using the WiFi for laptops and cell phones.
I've replaced (upgraded) mine. Typically, these are done online, and you'll receive a replacement and return your existing with label.
I did however recently replace (upgrade) from Arcadyan KVD21 to Arcadyan G4se.
While I didn't have true issues outside of mediocre service, I did exchange it at the local store. I was told that stores typically do not exchange. Fortunately this was a manager, who actually told me this, and I received their first g4SE gateway that arrived same day. Performance is better.
Did you have to “push” them to send the replacement, or was it a simple process?
Tbh, it was a bit strange. Back when the g4se first came out, i thought that id try over the phone. I was told 2 things.
- The performance from my device metrics show that my service is good, so they have no reason to replace (this was true .. they claim better than 100Mbps)
- If i exchanged it, it would be whatever device was in stock.
With that , i thought lets see if the stores have any .. nope. Also was told they don't do exchanges.
After a few months and happened be in the mall, and thought why not ask. I was told they ‘just’ got a shipment in, and they could exchange. Came back. A week later, and asked. The manager said, they don’t typically exchange, and they ‘just’ received their shipment of g4se, and she exchanged on the spot.
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