Same with mine.

I still don't see anything weeks now, I do see in my account history that a device order was placed the day I ordered. So looks like there is really an order in just nothing to ship out I guess. I seen other post that say you will get an email close to when it ships with some details. Not really great that it seems it will be almost 2 months to actually get the equipment. So fed up with Comcast I really need this asap.

I see the same. I called T-mobile because I wanted to make sure they had my order and all was ok as I don’t want to go father back in the back order line. I actually called twice to see if I got the same answer and I did. They told me the modem/router won’t show up until it is in stock, so basically you won’t see it appear on your order history until it ships,

Mark 

I had the same trouble and discovered you have to use a different URL address to check these orders.  Try:

Check and Track Your Order Status | T-Mobile

Thanks Mike, I used that link while talking the the T-Mobile agent and it only shows the TVision HUB Kit that I ordered along with the router. T-Mobile has assured me everything is okay with my order. I sure hope so! 

Mark

I got my gateway over a month ago, when there was no shortage of gateways. Like many other people, I got an email two days before my gateway arrived, that my account has been “activated.”

For some reason, it isn’t until you get the equipment that I got a letter welcoming me to T mobile, so I understand that with having to wait so long, you’d wonder what your status is.

I ordered via phone and was never able to check on the order status, as the link didn’t work. But the rep. warned me that it would be a month. Sure enough, a month later I got a shipping notification email.

Welcome to the club! I joined the T-Mobile BETA back in early January after waiting three weeks for the new 5G router to ship. I was told it was new then and expect to have to wait possibly a month to receive the gateway router back then. It was hard to be patient and wait as I was spoiled having been in the tech industry in CA with great access anytime I wanted. This was before the COVID-19 was ramping down mind you. The router came in pretty much at 3 weeks as they predicted. Supply chains and shipping issues and floods and fires and all are factors we all have to live with now. I am happy the delays are no longer than they are. Hang in there! Having 5G even on the lower band is a really nice improvement over 4G LTE OR heaven forbid DSL or cable. You will enjoy having 5G on the newer bands.