Paid the first month's bill, internet worked fine other than running out of internet and having to increase. My cycle just started yesterday and I still have no internet. I am on the lite plan bc 5g is not available in my area. I pay a lot! I am very irritated, I need this for my business!
Home internet not working after 1st month?
Userlevel 5
+9
https://www.t-mobile.com/support/home-internet/t-mobile-internet-lite
Or, have you tried to move the gateway to a better position near your cell tower? Did you use the T-Mobile Internet app to setup your gateway for the best signal? Here is a setup video that might help.
Pay close attention to using the Placement Assistant about 3 minutes in:
Good luck!
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