Home Internet & Wifi calling

I see there are no feedback on this question. I have the same concerns even with T-mobile cellular service and the High Speed Home Internet gateway. I cannot set my phone to use WiFi preferred since I switched over. It does allow for the Default which is Cellular preferred.

While that is OK at home where I have decent cell coverage but I don’t know if WiFi calling works or not. When I go  back to work, WiFi Calling is necessary since T-Mobile Cell service does not penetrate buildings very well.

Any feedback from any other HI users? Thanks!

Syaoran,

Could I ask your experience on how you are handling ipv6 on your Ausus routers? This is a concern to me that that the HS-Internet Gateway only deals with ipv6 and not combined ipv6/ipv4. I don’t have a lot of experience with setting ipv6 on my router side so I have it Disabled. Regardless, all my devices are working at this point.

I am still researching how to setup ipv6 handling on my FreshTomato router side.

Thanks for your advice.

We’ve got the Arkadyan and have the same wifi calling problems. I’ve also had problems with Webex meetings… after a few minutes, noone can hear me on the call. I’ve resorted to disabling wifi calling on our phones, disabling wifi on our phones, and only using the webex app on my phone. Sounds like it’s happening across multiple different models of gateway, so I’d guess that firmware’s not going to solve it. 

Seems like we have an issue similar to the above.

We have T Mobile Home Internet and all our phones use T Mobile sim cards and were purchased at the T Mobile store.  Our T Mobile Home Internet gateway is the Sagemcom device.  When inside our home, our phones only have one bar of signal clarity.  So the WiFi Calling feature is something we desperately need.  I have tried countless ways to get WiFi calling to work.  I have reset our phones, and the Sagemcom.  But each time we try to make a WiFi call, we get the message “No Network Connection.  Connect to a WiFi network” even though it is clearly connected to the Sagemcom WiFi.  

I also switched out our Sagemcom with the Nokia gateway, after reading that the Nokia might be better.   I used the sim card from the Sagemcom and the Nokia gateway worked great.  But still had the exact same WiFi calling troubles.    

However, the one ray of hope I have is that WiFi calling somehow does work on one phone: a Samsung Galaxy S22.  When I set it to Airplane Mode and WiFi Calling On, it can send and receive calls with no issue.  Clear calls!  So nice!  It is the only Andriod phone we have.  The rest of our phones are iPhones from new to old.  So now am thinking this is an issue somewhere between iOS and T-Mobile Home Internet.  Has anyone seen something similar?  

I’ve called T-Mobile a number of times, each time getting a different response (ranging from apparently supportive to astonishingly uneducated).  So I’m not convinced T Mobile is taking this seriously or has an active project to study and resolve.  I appreciate all the comments above, which gives me a sense that we are not alone in this concern.  We love TMHI, but not having WiFi calling, something that should be basic, is causing us to think about other options.  

Yes does not work.  I have tmobile as a carrier on my phones and tmobile home internet… can’t call with wifi calling.  I called tech support and they were working with me but they did not get a setup and try it themselves. 

What did work is if i connect to the wifi with my old google pixel 4a then via hotspot attach to the pixel 4a then I can call over wifi.  I can use wifi calling with every other wifi I have tried…. Cox and Century link.  NO problems with either with the same phone (pixel 6A).  Also my kids cannot wifi call with tmobile home internet on apple 11’s and 14.

This is a big issue…. they need to first admit there is a problem then they need to fix.

Sadly no dice on the factory reset...I even left it for a few hours while I went out to dinner before going through the setup on the app. Looks like the only way to get the update is to patiently wait or get on the phone and hope you get a rep that’s willing to manually push the update to your gateway.

Thanks for trying and for letting us know. I don’t know why they’re dragging this out. There can’t be that many of this new model out there to bog down their server….unless they want to make sure the update doesn’t break anything before pushing it out to everyone.