Question

How Can I Setup My T-Mobile ID for My Home Internet Account...???

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T

When I got my router, I took the optional tablet along with it.  Both devices (router and tablet) had phone numbers attached.  I established an account with the router phone number and associated it with an email I had previously registered with T-Mobile.  Once that link was made, I was able to set a pin, establish AutoPay, and make the first month’s payment since AutoPay didn’t start until the next month.

I have a similar issue, except I added a hotspot to my account and registered my T-Mobile ID with that device since I wasn’t able to register with my router. I’ve since dropped the hotspot from my account and can no longer log in and am getting the same error and inability to link my router number to my T-Mobile ID that you all are. 

Have you ever gotten this resolved? I have gone round after round with support, and at one point had a tech calling me every Tuesday for 5 weeks to update me on the solution...until she stopped.

A
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I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error.

Has anybody figured out how to get past the error message? I’m having the same issue, and when I called customer service, they transferred me to tech support. Tech support claimed to do something it claimed fixed the issue and then transferred me back to customer service to “finalize” the fix, but customer service then said tech support didn’t do anything. After some “research,” customer service said the error is because the site is undergoing maintenance, and when I said it’s unlikely that’s the reason since people on the community forum have been having the same issue for months, she didn’t really have any response and just offered to call me back tomorrow. I am not hopeful tomorrow is going to go any better.

My experience may be relevant (or not).  I ordered the internet service by calling up and talking to a rep who set up the account; I was a new internet only customer.  Gave them my e-mail address and they used it to send confirmation of the order so it definitely was in their system somewhere.  I suspect they have several internal computer systems that aren’t talking to each other.  Like others, I had trouble setting up a T-Mobile ID.  Said they didn’t have a valid e-mail address when they obviously did (or at least one of their systems did).  I called them at 800-937-8997 and they were able to help.  Turns out my account was set up from the get-go so that I would receive a paper bill each month.  Because of that the “billing” side of their system apparently didn’t have a valid e-mail address in their database???  Why it didn’t auto-populate from the “orders” side of their system I’ll never know.  Anyway, I suspect the billing side needs to have a valid e-mail address in order for the system to be able to create a T-Mobile ID. Long story short after they switched me over to e-bill with a valid e-mail address I was immediately able to set up my T-Mobile ID online.  That’s my story.  Good luck everybody!

T

I managed to create an ID but it isn’t recognizing the phone number for my router. So I can not link the account to pay my bill. I have to pay as a guest. This is so frustrating!!! If multiple people are having the same issue...FIX IT!!!

Same 

S
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After going through several useless support specialists none were able to help me.

However, the suggestion above to capitalize the first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. 

Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. 

https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_client=eaf302caaf588456f21e4101c5fe0c18

 

input email as such: Emailaddress@gmail.com not emailaddress@gmail.com

 

hope this saves people some time.

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